1. Service - Frequently Asked Questions

    What is booking online? [Back to Top]
    Booking Online means that agents can make a booking to China Southern Airlines Cargo via the Internet.

    What is Air Way Bill Completion Online? [Back to Top]
    Agents can fill  out an AWB through internet.

    What are the functions of CSN Cargo Online? [Back to Top]
    - AWB Completion (detailed and simple) including amending, deleting, viewing and printing.
    - Booking - including adding new booking, acquiring reservations directly and applying for reservations (before and after AWB completion); amending and viewing the booking reservation and - Inquiry about AWB including booking, flight and space information.

    Modes of booking online? [Back to Top]
    Booking online can be divided into two classifications: before and after AWB completion. Booking before AWB completion has two sub categories ... booking (generating reservations directly and applying for reservations) with and without AWB number.

    How can an agent amend an AWB? [Back to Top]
    The AWB can be accessed by pressing the 'Find' button after inputting the AWB number. at the AWB completion interface. After amending the relative content, amendments can be saved after pressing the 'Update' button. After AWB completion, agents can not only amend booking applicant, routing, nature of goods, pieces, weight, volume and remarks but also amend, delete, or add booking segments at the booking after AWB completion interface.

    How can an agent delete an AWB? [Back to Top]
    Air Way Bills can be deleted by pressing the 'Delete' button after retrieving the AWB with 'Find' button. After AWB completion, agents can not only amend booking applicant, routing, nature of goods, pieces, weight, volume, remarks but also amend, delete, or add booking segments at the booking after AWB completion interface.

    How to make a booking with an AWB number at the booking
    before AWB completion interface?
    [Back to Top]
    Press 'Achieving Reservation Directly' or 'Applying for Reservation' at booking before AWB completion interface, after inputting flight, date, booking origin, booking destination, AWB routing, AWB Number, special commodity code, pcs, weight, volume, nature of goods, booking agent, and remarks. Express Booking: Prior to booking, you can search for flight and space information ... then select the booking segment from the flight and the flight will be taken as the default booking flight directly.

    How to make a booking without AWB Number. (unknown booking)
    at the "Amending & Adding Booking" page?
    [Back to Top]
    Press 'Achieving Reservation Directly' or 'Applying for Reservation' at booking before AWB completion interface after inputting flight, date, booking origin, booking destination, AWB routing, AWB number., special commodity code, pcs, weight, volume, nature of goods, booking agent and remarks.

    How to generate an AWB with a reservation after booking at the booking
    before AWB completion interface?
    [Back to Top]
    At AWB completion (international simple) interface: AWB No.--> 'Find' --> UNK Booking No.--> 'Find'--> amend pcs, weight, volume to actual; ==> another AWB --> 'Find'......==> UNK Reservation is reduced to NULL.

    How to get real time cargo status information? [Back to Top]
    At the AWB & booking inquiry interface, inquire by inputting the AWB number.  The shipping status of the AWB will be displayed at 'Shipping Status' column.

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